Group

Hutchings Complaints Policy

At Hutchings, we pride ourselves on delivering first class customer satisfaction to all our customers, however we understand that every now and again we unfortunately don’t meet expectations. When this happens the first step to take is to get in contact with a member of our team.

If you have a general complaint

For complaints relating to non-regulated activities such as anything concerning the dealership, sales, after sales/service or parts, please complete the following:

If you have a Complaint regarding FCA regulated activities 

Regulated activities are Finance or Insurance, if your complaint relates to these then please contact Automotive Compliance directly. 

Automotive Compliance Ltd can be contacted via post, telephone, or email: 
Automotive Compliance Ltd 
The Factory 
44 Alfred Street 
Gloucester 
GL1 4DD 
Telephone - 01452 671 560 
Email: complaints@automotive-compliance.co.uk 

If we cannot resolve your complaint within 8 weeks, we may refer your dispute to the Financial Ombudsman Service. 
The Financial Ombudsman consumer helpline is available on 0800 023 4567 or 0300 123 9123, or you can visit their website at www.financial-ombudsman.org.uk