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Our Promise To You

Vision

We aspire to have delighted customers, who will remember us, return to us and recommend us to their friends and families

Mission

We'll do this by welcoming our staff and customers into our family and using the knowledge and skills that we've acquired over more than a hundred years to provide an exceptional customer experience, be a great place to work, and provide memorable, high-quality, cost-effective services.

Value 1

To ensure our customers want to buy from us again and recommend us to others.

  • We'll all listen to each other and make sure that we recommend the right products or services to meet the need.
  • We'll all deliver on-time and on budget.
  • We'll supply the highest quality service and products that work first time and we'll correct any faults as quickly as possible.
  • We'll all encourage and listen to feedback about how we can improve.
1982 garage
service dept.

Value 2

We all have a role to play in ensuring our continued success.

  • We'll all aspire to 'get it right first time' in everything we do.
  • We'll all look for opportunities to improve ourselves, our products, our services, our working environment and our community.
  • We'll all work together to prevent problems from occurring.
  • We'll all work together to solve problems if they do occur.
  • We'll all fix the problem and not the blame.

Value 3

To set the standard in everything we do.

  • We'll never cut corners on safety or quality.
  • We'll ensure that our service and products are the best that money can buy
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Hutchings

Value 4

We'll all be honest and open.

  • We'll all be honest about what we do.
  • We won't exaggerate or over-complicate.
  • We'll all give what we promise to give.
  • If we make mistakes we'll all apologise and make good.
  • We'll all listen and be honest in our replies, even if it means you wont like what we say (but we'll never be rude or offensive)
  • We'll all be straightforward in how we deal with each other.

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  • John F. Hutchings Ltd t/a Hutchings Vauxhall, Severn Road, Treforest Ind Est, Pontypridd, CF37 5SP - VAT number 289076316 - Company number 1258159
    J F Hutchings Ltd t/a Hutchings Hyundai, Severn Road, Treforest Ind Est, Pontypridd, CF37 5YH - VAT number 151 9726 96 - Company number 08323590


    John F. Hutchings Limited is an Appointed Representative of Automotive Compliance Ltd, who is authorised and regulated by the Financial Conduct Authority (FCA No 497010). Automotive Compliance Ltd’s permissions as a Principal Firm allows John F. Hutchings Limited to act as a credit broker, not as a lender, for the introduction to a limited number of lenders and to act as an agent on behalf of the insurer for insurance distribution activities only.

    We can introduce you to a selected panel of lenders, which includes Vauxhall Finance. An introduction to a lender does not amount to independent financial advice and we act as their agent for this introduction. Our approach is to introduce you first to Vauxhall Finance, who are usually able to offer the best available package for you, taking into account both interest rates and other contributions. If they are unable to make you an offer of finance, we then seek to introduce you to whichever of the other lenders on our panel is able to be make the next best offer of finance for you. Our aim is to secure the best deal you are eligible for from our panel of lenders. Lenders may pay a fixed commission to us for introducing you to them, calculated by reference to the vehicle model or amount you borrow. Different lenders may pay different commissions for such introductions, and Vauxhall Finance also provide preferential rates to us for the funding of our vehicle stock and also provide financial support for our training and marketing. But any such amounts they and other lenders pay us will not affect the amounts you pay under your finance agreement, all of which are set by the lender concerned. If you ask us what the amount of commission is, we will tell you in good time before the Finance agreement is executed. All finance applications are subject to status, terms and conditions apply, UK residents only, 18’s or over. Guarantees may be required.

    J F Hutchings Ltd is an Appointed Representative of Automotive Compliance Ltd, who is authorised and regulated by the Financial Conduct Authority (FCA No 497010). Automotive Compliance Ltd’s permissions as a Principal Firm allows J F Hutchings Ltd to act as a credit broker, not as a lender, for the introduction to a limited number of lenders and to act as an agent on behalf of the insurer for insurance distribution activities only.

    We can introduce you to a selected panel of lenders, which includes Hyundai Finance. An introduction to a lender does not amount to independent financial advice and we act as their agent for this introduction. Our approach is to introduce you first to Hyundai Finance, who are usually able to offer the best available package for you, taking into account both interest rates and other contributions. If they are unable to make you an offer of finance, we then seek to introduce you to whichever of the other lenders on our panel is able to be make the next best offer of finance for you. Our aim is to secure the best deal you are eligible for from our panel of lenders. Lenders may pay a fixed commission to us for introducing you to them, calculated by reference to the vehicle model or amount you borrow. Different lenders may pay different commissions for such introductions, and Hyundai Finance also provide preferential rates to us for the funding of our vehicle stock and also provide financial support for our training and marketing. But any such amounts they and other lenders pay us will not affect the amounts you pay under your finance agreement, all of which are set by the lender concerned. If you ask us what the amount of commission is, we will tell you in good time before the Finance agreement is executed. All finance applications are subject to status, terms and conditions apply, UK residents only, 18’s or over. Guarantees may be required.

    Regulated Complaints Post: Automotive Compliance Ltd, The Factory, 44 Alfred Street, Gloucester, GL1 4DD Telephone: 01452671560 E-mail: complaints@automotivecompliance.co.uk If we cannot resolve your complaint within 8 weeks, you may refer your dispute to the Financial Ombudsman Service. This service is free to use. Their consumer helpline is available on 0800 023 4567 or 0300 123 9123 or you can visit their website at www.financial-ombudsman.org.uk

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Refund Policy
Car Rental Terms

Cancellation Policy

  • You have 14 days no quibble return policy except when you have altered the vehicle from standard Manufacturers specification (in this instance no return is possible under any circumstance). You must inform us in writing by post or email is acceptable to greig@Hutchings.co.uk.
  • £99 ONLINE Reservation Fee fully refundable.
  • New vehicle cancellation fee £500.
  • Used vehicle cancellation fee £250.
  • Holding deposit £250 kept until you return the Registration Document for the cancelled order.
  • You will be responsible for any Road Tax that we have paid for including extra charges that are payable upon registration of a new vehicle that are not refundable by the DVLA
  • £0.10 per mile charge(+VAT) for vehicle having covered more than 537 miles since purchase.

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