Website Code of Practice

Motor Ombudsman Codes of Practice

At Hutchings we are committed to an open, transparent and fair way of doing business. We are proud to be associated with Motor Ombudsman Codes of Practice for Service & Repair

In the event that we cannot resolve your complaint internally, Motor Ombudsman Advisory and Conciliation Service will offer free impartial advice and when appropriate an Alternative Dispute Resolution (ADR) service that we are fully committed to.

For further information you can visit their website at www.themotorombudsman.org or call their Consumer Advice Line: 0345 241 3008.

The Motor Ombudsman

Customer Reviews

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Zoe was fantastic from the start, from the call before my service to update me on recent changes and measures they’ve introduced due to covid, to the update on the service itself, right to the end. Thank you.

- Bridgend - June 2020

The re-opening was superbly managed. I was contacted and was given a slot to drop off and pick up my car along with very clear guidance on managing social distancing during my visit. On arrival the signage also provided very clear instructions. Hand over and pick of the car was swift and very well executed. The staff were very pleasant and professional. Well done everyone at Hutchings.

- Hyundai Pontypridd - June 2020

Great service and great precautions against Covid-19.

- Hyundai Pontypridd - June 2020

Extremely happy with the service. Covid measures were excellent. Always a good experience whenever I bring my car in.

- Hyundai Pontypridd - June 2020

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