Our Promise To You

Vision

We aspire to have delighted customers, who will remember us, return to us and recommend us to their friends and families

Mission

We’ll do this by welcoming our staff and customers into our family and using the knowledge and skills that we’ve acquired over more than a hundred years to provide an exceptional customer experience, be a great place to work and provide memorable, high-quality, cost effective services.

Value 1

To ensure our customers want to buy from us again and recommend us to others.

  • We’ll all listen to each other and make sure that we recommend the right products or services to meet the need.
  • We’ll all deliver on-time and on budget.
  • We’ll supply the highest quality service and products that work first time and we’ll correct any faults as quickly as possible.
  • We’ll all encourage and listen to feedback about how we can improve.

 

Value 2

We all have a role to play in ensuring our continued success.

    • We’ll all aspire to ‘get it right first time’ in everything we do.
    • We’ll all look for opportunities to improve ourselves, our products, our services, our working environment and our community.
    • We’ll all work together to prevent problems from occurring.
    • We’ll all work together to solve problems if they do occur.
    • We’ll all fix the problem and not the blame.

 

Value 3

To set the standard in everything we do.

  • We will never cut corners on safety or quality.
  • We’ll ensure that our service and products are the best that money can buy

 

Value 4

We’ll all be honest and open.

  • We’ll all be honest about what we do.
  • We wont exaggerate or over-complicate.
  • We’ll all give what we promise to give.
  • If we make mistakes we’ll all apologise and make good.
  • We’ll all listen and be honest in our replies, even if it means you wont like what we say
  • (but we’ll never be rude or offensive)
  • We’ll all be straightforward in how we deal with each other.
 

 

Customer Reviews

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I had such an easy and great experience picking up my brand new car. Shane was very helpful and answered all of my questions. I would highly recommend Hutchings to any of my friends. Thank you for all your help!

- Vauxhall - January 2021

We have bought several cars from Hutchings over the years, always a good experience. This was our first time buying a car online , made very easy and quick by Shane Childs, 4 days from enquiry to driving away, great service. Thanks again.

- Vauxhall - January 2021

Brilliant service from Hutchings again! Bought an i10 from Jason a few weeks ago, the third car we've purchased from him over the last 4 years. As always friendly, polite and efficient to deal to deal with, all our questions answered and a great deal with no hard sell. Great aftercare and servicing. Social distancing well managed. Very Happy customer!

- Hyundai Pontypridd - January 2021

Service was efficient and staff friendly.

- Hyundai Pontypridd - January 2021

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